Shipping Information
* Free Shipping Does Not Apply to Orders Shipped to Alaska or Hawaii.
Domestic Shipping
Fubao Health offers free shipping on any order of $99 or more within the
continent consisting of the 48 continuous States of the United States.
We use the United States Postal Service Priority Mail, Federal Express Ground and UPS - United Postal Service for our shipping needs. Each provider is considered equal by Fubao Health and our customers can expect delivery of their orders 4 to 7 business days after submitting an order. Please note, if your order qualifies for free shipping, we will choose the shipping option.
Email communications are used by Fubao Health for confirmations of each order and updates regarding shipping and tracking information. If you have placed an order with Fubao Health, please ensure your email server is configured to allow delivery of emails from Fubao Health. It is our customer’s responsibility to view and review the
confirmation email for accuracy. Notify Fubao Health immediately of any errors with your order. Fubao Health will not be responsible for errors on orders discovered after the order has been shipped.
Please allow 24 to 48 hours for order processing. We will notify you by phone and/or email within 24 hours if an item is unavailable or has been discontinued. Please note, if you place an order on a Friday or a holiday, the order will not be reviewed until the next business day.
Guidelines:
Here are a few other guidelines we have regarding shipping:
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Your order will be processed on
the first business bay following the receipt of
your order.
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The time of shipment is
determined by product availability. If an item
is in stock, it will be shipped within 24-72 hours
(after the first business day of receiving the
order). If an item is not available for any
reason, a Customer Service Representative will
contact you by phone and/or e-mail to discuss
any delays pertaining to an order. |
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There is no free shipping to Alaska or
Hawaii. Please call a Customer Service
Representative at 866-883-8226 to place your
order. As a general rule, orders weighing
less than 3 pounds will be assessed a flat
rate of $6.95. Orders over 3 pounds will be
quoted on a per order basis.
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Shipping charges are non-refundable.
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Any order valued at $99 or more is
automatically shipped with a Signature
Required. If you or someone you appoint are not going to be at the
shipping address to legally sign for, and take
responsibility of, the package when the delivery person arrives, a
notice will be left. After 2 attempts of delivery the
package will generally be kept at your
local post office for up to 15 days. If
unclaimed, it should be returned to our warehouse. Upon
receipt of the returned package, we can
either refund the original credit card used
subject to all shipping charges, and a 20%
restocking fee, or we can re-ship the package
for which there will be an additional shipping
and handling charges.
If you
would like to waive the delivery signature
requirement, please note your intention to
waive it in the “Ordering Instructions Box"
portion of the order form. If you waive the
signature, Fubao Health does not
assume any responsibility if the package is
lost or stolen.
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Orders to P.O. Boxes and APO addresses
are sent by USPS Priority Mail only. A Fubao
Health Customer Service Representative will
contact you if the shipping option you
desire is not available.
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Do not send large packages to apartment
mail boxes, route boxes or heavily traveled
areas by the general public.
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Do not place a large order of any
product you aren’t familiar with. Consider
ordering 1 or 2 bottles first to make sure
the product will work for you. All returns
are subject to a 20% restocking fee. |
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Expedited Shipping:
We do not have Federal Express Overnight Delivery service available. Express Mail shipping through the United States Postal Service is available to most areas and delivery can take anywhere from 2 to 4 business days. Please note, selecting Express Mail Delivery does not
guarantee your order will arrive to you overnight.
If ordering the VSL#3 Probiotic, Express Mail shipping is required. This method of shipping ensures the live acid bacteria in VSL3 remain intact. If you do not choose this method of shipping when placing the order, a Customer Service Representative will contact you.
Email and
Tracking:
We will e-mail you a tracking number after the order has been processed. Not
all orders will qualify for tracking. Email communications are used by
Fubao Health for confirmations of each order and updates regarding
shipping, tracking (if applicable), and/or any alterations to an
original order. Please ensure your email server continues to allow
delivery of e-mail's from Fubao Health.
Back-ordered Items:
The time of shipment is determined by product availability. If an item
is in stock, it will be shipped within 24-72 hours (after the first
business day of receiving the order). If an item is not available for any reason, a Customer Service Representative will contact you by phone and/or e-mail
to discuss any delays pertaining to an order. Standard shipping takes 4-7 business days to arrive. If the package does not arrive to your shipping address within 14 days from the date
of your order, contact us immediately.
Damaged Products:
Should your package arrive damaged, it is always best
to refuse the shipment from the delivery service. If this is not possible,
simply contact us at 1-866-883-1558 or email us at:
supportteam @fubaohealth.com
to report the damaged package. We will immediately arrange to have the
damaged products or package returned to our warehouse. In some case this may
require you, our customer, to take the package to the Unites States Postal
Service, for return to our warehouse. We will always provide postage, or
postage in the form of a direct refund to the original credit card used for
the original order, for the amount of the return postage. In all cases, a
Return Authorization Number must first be obtained from our Customer Service
Department, prior to you sending, and our acceptance of any return.
Prior to sending a replacement package to you, we may require you to
participate in our damage claim with FedEx, UPS or The USPS. This process may
include an onsite investigation by the carrier themselves or a United States
Postal Investigator, who may provide assistance with claims including FedEx,
UPS, and The USPS. Always retain the damaged package until we notify you
that the claim has been processed - the carrier will often require the
damaged package to process a claim.
International Shipping:
Please do not email us your credit card number. Feel free to contact us by email with your order information, the credit card number can be faxed to (415) 704-3008 or you can call our warehouse directly at (415)673-3826. Please provide the following information:
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Product name, price and quantity desired.
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Country where the product is to be shipped.
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Preferred shipping method.
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Credit card number, by fax or telephone
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Inquiries can be emailed to
salesteam@fubaohealth.com. We will respond with a price quote for shipping your order to the country you designate. We accept international credit cards as payment. However, we require payment in advance in the form of a money order or cashiers check, payable in US Dollars when shipping to certain countries.
Please be aware that you are responsible for shipping costs
regardless of whether you actually receive your package. Fubao Health is not responsible for any tariffs, customs restrictions, or other
regulations that apply in countries outside the United States. We
encourage you to speak with your customs office if you have any
questions. You alone are responsible for any duties or taxes that
may apply to the shipment of any products to your country. By law,
we are obligated to report the exact amount of the sale on the
Customs form. As a customer, you are responsible to comply with
International, National or local laws regulating importation of
products that you may purchase. It is entirely your responsibility
to NOT order items that are illegal to import into your country.
There is usually not an importation problem, but occasionally they
occur. The risk is yours. You will be responsible for the entire
package cost if it is seized and we do not get it back.
If for
any reason the package is seized by Customs Officials, we will not issue
you a refund unless all products are returned to us in their original
condition. If the package is returned to us by Customs Officials, you
are responsible for the original shipping
charges and or any additional shipping fees required or demanded by the
Unites States Postal Service.
If an order sent by us to you is refused delivery by customs due to
unauthorized ingredients or contents, Fubao Health is not to be held
responsible for any losses or costs incurred by the customer. If the
shipment is abandoned the customer will not receive a refund or
credit of any kind. If in any case we received a return of any
shipment refused by customs authorities of any country, Fubao Health
will credit the customer for the value of the unopened and
un-tampered products purchased. No refund on shipping charges
incurred for the return of the shipment or shipping charges sending
the product.
Have a Return?
Orders valued at less than $50.00: You may simply return your
unopened product and receipt within 15 calendar days upon receipt of
order for a refund of 80%, a 20 % restocking is applied. If you do
not have a copy of the receipt, please include in the box: your
order number, name, address, daytime phone number and the reason for
your return.
Orders valued at more than $50.00: Prior to returning your package,
please contact the customer service department by
email or telephone
at 866-883-1558. A restocking fee of 20% applies to all
returned/unclaimed products. We will require you return the product with
a delivery confirmation (this usually costs about $1 when
shipping by the United States Postal Service). In some instances we
may require insurance for the value of the returned product. In all cases, a
Return Authorization Number must first be obtained from our Customer Service
Department, prior to you sending, and our acceptance of any return valued at
over $50.00
Please note we do not accept
any returns on opened, refrigerated or frozen items.
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All returns must be sent to us with the
postage pre-paid.
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After 15 days, there is no refund available.
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Please review your order carefully and check
for errors before submitting an order online.
Also, we suggest you not place a large order of
any product you are not familiar with. Consider
ordering only 1 or 2 bottles first to make sure
the product will work for you. All returns are
subject to a 20% restocking fee.
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If the product arrives to you damaged in any
way, you must contact us within 24 hours of
receiving the product, or no credit will be
issued. Please keep the damaged items in the
original box for investigation. If your order
was shipped to you by Federal Express, we will
arrange to have a FedEx driver pick up the
damaged product shortly after you contact us.
Again, please keep the package in the same
condition as when it arrived. |
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PLEASE MAIL RETURNS TO:
Fubao Health
ATTN: Returns
1428 Polk Street
San Francisco, CA 94109
Refunds will be issued to the credit card account used for purchase within 10 business days of return receipt. If purchase was made with a check or money order, a company check will be mailed within 10 business days of return receipt. All returns are subject to a 20% restocking fee.
Order the wrong product?
You will need to ship the product(s) back to us (at your cost) in order to receive an exchange or refund.
In all cases, a Return Authorization Number must first be obtained from our
Customer Service Department, prior to you sending, and our acceptance of any
return valued at over $50.00 or more. Fubao Health will charge a 20%
restocking fee on all returned items, not exchanged for another product of
equal or higher value, excluding shipping and taxes. Shipping charges are
never refundable. Fubao Health will not issue any refunds on opened
products.
In some cases we may require you to send your return product with a
Insurance and/or Signature Service. These services are generally available
from The USPS and are utilized by Fubao Health to protect ourselves and our
customers interests while return package(s) are in transit to our
facilities.
If you have any questions please call or email our
shipping department.
Please note customers are responsible for the postage on return items. After receipt and approval for credit (within 24-48 hours),
We will credit your account within 2 business days. The return process may take up to 2-4 business days of receipt of your return. We reserve the right to refuse a refund if there is suspicion of abuse or fraud as to part of our return and credit policy.
Refunds ans
Credits:
Fubao Health will issue all refunds and credits to the original credit
cards used in the original transaction. Although we may refund a
transaction with our banking facilities on one day, these same charges
may take 24-48 hours to appear on third party statements.
Delivery
Determination:
All items purchased from Fubao Health are made pursuant to a shipment contract.
If an orders is shipped with a tracking number, both parties (The consumer and Fubao
Health) agree to use the shipping contractor's tracking information as the final determinant in
assessing whether or not a package has been delivered. If
we ship a package, and the tracking information provided by the shipping
contractor shows that the package did not arrive to you, it remains our responsibility to get a replacement
order to you. If the tracking information provided by the shipping
contractor indicates that the package was delivered, then we will consider the
order, and contract to deliver said order to you, as complete. This contract commences at the time of shipment. Please be sure that your address is correct.
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